Patient Relations Manager

Miami, FL, USA

About the Company

Dr Suzel M. Vazquez is a triple-boarded practitioner specializing in endocrinology, integrative and aesthetic medicine. She has been in private practice for 30 years in Miami-Dade county.

Our philosophy is centred around integrative medicine. Integrative medicine goes beyond the conventional approach of merely treating symptoms and addresses each person’s unique physical, social, and emotional circumstances. We prioritize preventative medicine to help you achieve optimal health and realize your body’s full potential to self-heal. We enjoy our loyal patient following thanks to the quality time we spend consulting with each patient before customizing treatment protocols.

About the Role

• Onboard patients
• Answers phones, schedule appointments, verify medical appointments, and process medical documentation for office visit
• Maintain and update patient records in EMR system
• Call in refills, obtain medication authorizations and complete charting
• Upsell additional services and products, when appropriate
• Must be able to start working right away

Requirements

• Work experience as a Front Desk Receptionist or similar role

• Positive customer service approach

• Must have GREAT people and phone skill

• Speak English and Spanish fluently

• Computer Savvy

• Ability to stay calm under pressure

• Excellent communication and organizational skills

Resume